Warranty INFORMATION
For more than a century, Estwing has been making some of the world’s most durable tools. But if there is ever an issue with your Estwing product, we provide the following warranties.
ESTWING GENERAL PRODUCT Warranty
Fair To All Warranty Statement
Estwing’s warranty is not a lifetime warranty. however, Estwing fully warrants its all-steel hammers against failure in normal use, but does not warrant its tools againsT misuse, abuse, or wearing out.
For 100 years, millions of satisfied customers have proven that Estwing tools provide greater value and satisfaction than other similar tools.
If you feel you have a fair claim, contact your Estwing retailer. If you cannot reach your Estwing retailer, please call Estwing customer service at 815-397-9558.
We cannot repair, re-grip or refurbish any used striking or struck tool, in accordance with the American National Safety Requirements for Nail Hammers, ANSI/HTI, b173.1-190. These standards are written with you, the consumer, in mind and we are committed to abide by these safety requirements.
Reasons for rejections of claims
Wear and Tear as a Result of Faithful Use
- Milled face worn down
- Leather grip disintegrating due to age and or left in elements
Damage resulting from unauthorized repairs, alterations or tampering
- Filling of nicks in claws
- Engraving or welding, changing tool in any way
Breakage from abuse or misuse
- Rust, disintegrating leather grip due to leaving tool in elements
- Over-striking causing dents in handle neck
- Striking other hardened objects such as other tools, hardened nails, drill or chisels, etc.
- Pulling (attempting to withdraw) hardened nails, screws, or nail sets
- Damage resulting from accidents
- Using side of hammer for striking
Remember
Nail hammers are made to drive and withdraw common unhardened nails only. Any other use is considered misuse and can cause eye or bodily injury.
Always wear safety goggles when using striking or stuck tools. Bystanders shall also wear safety goggles.
Always Discard Tool if Any of the Following Occur:
- Chips or dents on face
- Mushroom face
- Crack in claw section
- Dents in hammer handle
For a detailed description and guide to hand tool selection, safety tips, proper use and care, please visit The Hand Tool Institute at safety.hti.org.
Estwing Mfg. Co.
2647 8th Street
Rockford, IL 61109
Customer Service 815-397-9558
sales@estwing.com
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
Estwing Titanium Hammer Warranty
The Estwing Titanium Hammer will be free from defects in materials and workmanship for the usable life of the original product for 1 year. If the Estwing Titanium Hammer fails to conform to the Limited Warranty during the Warranty Period, Estwing Mfg. Co. will, at its sole discretion, accept the return of the product and replace the Estwing Titanium Hammer. If the Estwing Titanium Hammer is no longer available, replacement may be made with a framing hammer designed for similar use, at Estwing Mfg. Co.’s sole discretion. This is your sole and exclusive remedy for breach of this warranty. This Limited Warranty is not transferable from the original purchaser to subsequent owners, and the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.
What is not covered?
This Limited Warranty does not cover damage to the Estwing Titanium Hammer caused by modifications, alterations, tampering, improper maintenance, improper use, abuse, misuse, poor maintenance, or because of normal wear and tear. This warranty does not cover damage to any hammer which results from striking the hammer against hardened objects such as hardened nails or hardened steel tools (cats’ paws, chisels, bolts, steel form stakes, and concrete form retainer pins, etc.). Estwing Titanium Hammers should not be struck upon hardened objects; this can result in damage to the face of the hammer as well as injury or death to the user or bystanders. This tool is designed for driving common, unhardened nails.
How to Obtain Service
If you believe the Estwing Titanium Hammer may be defective, you may contact Estwing Mfg. Co. at 815-397-9558 or email sales@estwing.com. Estwing Mfg. Co. warranty obligations are conditioned on the owner:
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- Notifying by calling the number above during the Warranty Period and providing a description of the alleged failure.
- Reviewing and completing the Warranty Claim Form.
- Shipping the product along with the completed Warranty Claim Form, at owner’s cost, Freight prepaid, and Insurance required, to:
Estwing Mfg. Co.
Attn: Warranty Dept.
2647 8th Street
Rockford, IL 61109
A copy of proof of purchase from an authorized retailer must also be included with the shipment to confirm the product has not been transferred to another party from the original purchaser. Maintain the original receipt for future reference. (NOTE: PO BOXES are not valid return addresses due to carrier restrictions). Unless specified herein, Estwing Mfg. Co. will bear all costs of return shipping to the owner.
ALL WARANTY CLAIMS MUST BE SUBMITTED ON ESTWING.COM/CONTACT-US/WARRANTY-CLAIM BEFORE ANY ACTION WILL BE TAKEN. FAILURE TO CONTACT ESTWING WILL LEAD TO DELAYS OR DENIAL OF CLAIM.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ESTWING MFG. CO. DISCLAIMS ALL
EXPRESS, IMPLIED, AND STATUTORY WARRANTIES WITH RESPECT TO THE ESTWING TITANIUM HAMMER, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL ESTWING MFG. CO. BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
SPECIAL DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE ESTWING TITANIUM HAMMER, AND ESTWING MFG. CO.’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE ESTWING TITANIUM HAMMER BY THE ORIGINAL PURCHASER.
State or Non-U.S. Law
Some states and/or non-U.S. jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law.